Information We Collect
When you register and use the dg14 platform, we collect several categories of information to ensure a smooth, secure, and personalised experience for Malaysian users.
- Full name and date of birth
- Email address and phone number
- Encrypted password
- Identity verification documents (MyKad or passport)
- Local Malaysian bank account details
- Transaction records in Malaysian Ringgit (RM)
- E-wallet numbers used (FPX, Boost, etc.)
- Deposit and withdrawal history
- Device type and operating system (Android / iOS)
- IP address and general location
- Browser type and version
- Access logs and session duration data
- Pages visited and time spent on the platform
- Games played and betting activity
- User account preferences and settings
- Feedback and communication with customer support
Why We Use This Information
Dg14 uses the information collected solely for legitimate and professional purposes, to deliver the best possible experience to our community in Malaysia. Your information is never sold to third parties for marketing purposes without your consent.
The primary purposes for which we use your data include:
- Account management — registering an account, verifying identity, and processing financial transactions in RM.
- Platform security — to detect and prevent fraud, multi-account usage, and suspicious activity.
- Service improvements — analysing usage patterns to improve the performance, design, and functionality of the dg14 platform.
- Communications — sending important account notifications, system updates, or customer support responses.
- Legal compliance — to meet legal and regulatory requirements applicable in Malaysia.
Cookie Usage and Tracking
The dg14 platform uses cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored on your device when you visit our website.
We use three main types of cookies:
- Essential cookies — required for core platform functions such as login, session verification, and security.
- Performance cookies — collecting anonymised data on how users interact with the platform to support ongoing improvements.
- Functional cookies — saving user preferences such as language and display settings for a more convenient return experience.
You can manage or disable cookies through your browser settings; however, please note that disabling essential cookies may affect the functionality of the platform.
Data Storage, Security & Information Sharing
How We Store and Protect Your Data
Dg14 uses SSL encryption and the latest technical security measures to protect your personal data from unauthorised access, loss, or misuse. Data is stored on secure servers with strict access controls.
We retain your personal data only for as long as necessary for the purposes outlined in this policy, or as required by Malaysian law. Once data is no longer needed, it will be securely deleted or anonymised.
Sharing Information with Third Parties
Dg14 does not sell, rent, or trade your personal information to third parties. However, we may share information in the following limited circumstances:
- Payment processors — local payment partners who process your MYR transactions with the same strict data protection standards.
- Legal requirements — when required by court order or a competent authority in Malaysia.
- Fraud prevention — with relevant parties to verify identity or investigate suspicious activity.
All third parties involved are bound by confidentiality agreements and are required to comply with equivalent data protection standards.
Your Rights as a User
As a registered dg14 user, you have full rights over your personal data. We respect and uphold these rights in their entirety.
You may request a copy of the personal data we hold about you at any time.
You may request corrections to any inaccurate or incomplete information in your account.
You may request deletion of your personal data, subject to legal requirements and account terms.
To exercise any of the above rights, please contact our support team at [email protected] or visit the Frequently Asked Questions for further guidance.
Policy Changes and How to Contact Us
Privacy Policy Update
Dg14 reserves the right to update this Privacy Policy from time to time to reflect changes in our services or legal requirements. Users will be notified of any significant changes via an in-platform notice or email. We encourage you to review this page periodically to stay informed of how we manage your information.
Continued use of the dg14 platform following any changes to this Privacy Policy constitutes your acceptance of the updated policy. If you do not agree with the changes, please stop using the platform and contact us to close your account.
How to Contact Us
If you have any questions, concerns, or requests regarding your privacy and data protection, please reach out to our team via:
- Email: [email protected]
- FAQ: Visit the FAQ for an immediate response.
We aim to respond to all privacy-related enquiries within 5 business days.
Your Data is Safe, Entertainment Awaits
Confident in our privacy protection? Create a free account now and enjoy the best casino and sports betting experience with dg14.